Terms and Policies

COMPANY INFO

Halla Halla® is a Registered trademark and auxiliary business name of House of Halla Oy.
The seller information of the www.hallaxhalla.com online store:

House of Halla Oy
Stenbäckinkatu 4a
00250
Helsinki
Finland
+358400472083
info@hallaxhalla.com.

WHEN WILL I RECEIVE MY ORDER?

Domestic postage

We have 3 different options for domestic shipping. Choose the one that suits you the best.

  • Posti Economy (4-10 business days, No tracking code): 3,99€
  • Posti Express (1-3 business days, Inc. Tracking code): 6,00€
  • DHL Express Finland (1-2 business days, inc. Tracking code): 12,00€

International postage

All international orders are processed and shipped via DHL Express in 1-2 business days. You should receive your order within 4 business days. Please note that if you are ordering outside the European Union the price does not include any duty or tax fees that you may incur in your country. You may be required to pay duty, VAT, or customs charges on your purchase. All international orders will receive shipping updates from DHL Express.
If you do not receive your package within this time frame, please contact us at info@hallaxhalla.com.

Pricing

Due to changes in European tax regulations prices might vary at check-out based on your location.

EXCHANGE / RETURN POLICY

Once you’ve received your Halla Halla swimwear and you realize that you need a different size or you just wish to return the item, don’t worry hun! All our Halla Halla items have a 14-day exchange and return policy from the day you receive your order. We will exchange or refund any clean and unworn swimwear that has been returned within 14 days. The product must have its hygiene sticker and the tags still attached. For exchanges and returns please allow us 1-3 days to process your exchange or return after we have received it. Customers are responsible for return shipping costs for exchanges and returns but will receive a free shipping code for the exchange or a future purchase.

Returns within the EU will be refunded shipping charges that have been made upon the purchase. If the customer has specifically requested non-standard delivery such as express delivery we will refund our standard delivery cost. Returns must be made within 14 days and please note that we do not return shipping costs for partial returns. We do not refund shipping costs for returns outside the EU. Example: Inside Finland customer ordered with Domestic Express delivery (non-standard delivery) so upon return will be refunded Economy shipping cost 3,99€.

If you have any questions regarding our exchange and return policy, please contact us (in English or Finnish) at returns@hallaxhalla.com.

This is how you exchange / return your item(s)

If you wish to exchange or return your item(s) please fill out the Exchange / Return form before you ship your item(s) back to us. Keep in mind that all exchanges will be processed as a return. After submitting the return form you will receive a free shipping coupon code for your future purchase.

Please note: Customers are responsible for return shipping costs for exchanges and returns but will receive a free shipping code for the exchange or a future purchase.

If you have any questions regarding our exchange and return policy, please contact us (in English or Finnish) at returns@hallaxhalla.com.

START AN EXCHANGE/RETURN >

PRODUCT MANUFACTURING ERROR

If you’ve purchased an item from us within the last 12 months and it’s developed a manufacturing fault, please contact us at info@hallaxhalla.com. Our customer service team will be in touch to let you know how to proceed. To speed up the process, please attach images and your order number. We are not responsible if the item(s) have been used or washed in an inappropriate manner, without following the instructions/warnings provided by us on hangtags or labels. We will do our best to come to a resolution as soon as possible.

INCORRECT ORDER OR FAULTY ITEM

If you happen to receive an incorrect order or faulty item, please contact us directly at info@hallaxhalla.com and we will help resolve your issue as fast as possible.

PAYMENT SERVICE PROVIDER

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

PRIVACY POLICY

House of Halla Oy web shop register

House of Halla Oy
Stenbäckinkatu 4a, 00250, Helsinki, Finland
Business ID: 2788031-9

Point of contact

House of Halla Oy. All queries regarding the register and our privacy policy should be submitted by email to info@hallahalla.com

Registry purpose

House of Halla Oy collects information needed for delivering goods from the webshop and handling the product returns and exchanges from the webshop safely. Purpose of our email subscription list is to provide new information about our products and services to the customer. Email subscribers are separated from the webshop customers. No information provided on the checkout page or on the return and echange forms are being used for marketing purposes.

Data content

The register may contain the following information:

First name
Last name
Company
Country
Street Address
Postcode / ZIP
Town/City
Email address
Telephone number
Other information submitted by the person

Sources of collected data

Data for the register is collected on hallaxhalla.com webshop via Checkout page, return and exchange forms and newsletter subscription form.

Regular disclosure of data

House of Halla Oy does not give personal data to any third parties, unless the Finnish authorities so require.

Cookies

Cookies are small files stored on the hard drive of the user’s computer. Cookies ensure the shopping cart functions and make our webshop more user-friendly.

House of Halla Oy uses cookies:

1. To analyse trends
2. Administer our webshop
3. Track users’ movements around our webshop
4. Gather demographic information about our user base as a whole.

No personal information is stored within these cookies.

To keep track of shopping cart data, hallaxhalla.com makes use of 3 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

You have the ability to disable cookies in your browser settings.

Data protection

We store all Personal data confidentially and with high respect. The register can be accessed only by House of Halla Oy employees who need the data for their assignments such as delivering the goods safely and handling product returns and exchanges.

How to manage your information

House of Halla Oy will provide you with information about whether or not we hold any of your Personal Information upon request. You have the right to:

  • Review the information you have provided for us
  • Request we correct any incorrect and/or outdated information, or omissions in user information you have provided for us
  • Request we don’t use your information to contact you
  • Request your user information to be deleted from our registry

In any questions or requests please contact us at info@hallaxhalla.com