Refund/Exchange Request Form
Please note! All exchanges are processed as returns. After filling the return form and receiving our confirmation email you can order a new item from our webshop. If you purchased the item(s) with a giftcard, please contact firstname.lastname@example.org to get more info.
Exchange / Return instructions
1. Enter your order number and e-mail address in the fields. You can find your order number from the order confirmation email. Please insert the number without the '#' symbol. Press "NEXT" after filling the required information.
2. Check your order details and press "NEXT" to start selecting the items you wish to exchange / return.
3. Select which item(s) you wish to return and reason for your return. To complete your return press "Complete and Send". A confirmation email will be sent to you once we have received your exchange/return form. The confirmation email also contains a free shipping code for your exchange or future purchase.
4. Please send the item(s) to the address below and remember to write your order number and name on the envelope. Customers are responsible for return shipping costs for exchanges and returns.
Shipping address for returns and exchanges:
If you have any questions please contact us at: email@example.com
Please note: This summer you can also come drop off your return at our Summer shop during opening hours at the address below. Please note that items must also be packed in an envelope with order number written clearly. Return request form must also be filled prior.