FAQ

A collection of most frequently asked questions

Updated: 23.4.2021

You can find our size guide here. Do note that this is just a general size guide and we're still in the process of creating a more comprehensive size guide for you huns!

The measurements in our size guide are estimates. If you want more personal sizing suggestions, please don't hesitate to contact us at info@hallaxhalla.com with your measurements so we can give you more accurate sizing recommendations.

Of course you can hun! As long as you comply with our requirements, which can be found in detail here, we'll gladly process your return. If you need more information regarding the sizes, please don't hesitate to contact us at info@hallaxhalla.com with your measurements so we can give you more accurate sizing recommendations.

 

Return requirements in a nuthsell:

  1. Item(s) must be returned within 14 days from the date you receive your order.
  2. Item(s) must be unworn and undamaged. Washing or altering the item(s) in any way is considered damaging it. When fitting your item, we'd suggest wearing it over other pieces of clothing to avoid stains and damages.
  3. Item(s) must be returned in original condition, complete with its hang tag, size tag and hygiene sticker.

If you are planning on using the swimwear for active use, then we recommend the tighter fit as the swimwear will stretch. However, if you are planning on using it more for relaxation then the larger size is a better option.

Sure hun! Please don't hesitate to contact us at info@hallaxhalla.com with your measurements /  clothing size you usually go for,  so we can give you personal sizing recommendations.

If the item is a bit snug / tight, the material will stretch after using it a few times. The material of our swimwear is made to hug you in all the right places. Our items are made for an active lifestyle which is why they feel snug to begin with and stretch a little bit when used but keeping their original form. We recommend a tight fit in our swimwear.

Absolutely hun! All of our bikinis are sold as separate tops and bottoms. Create your own look! Check out our Mix and Match Maker for inspiration here.

Yes hun! Book a personal shopping appointment at info@hallaxhalla.com and you can come try on all your faves at our Helsinki warehouse.

Please email us info@hallaxhalla.com with the name of the item and size that you are interested in and we can let you know if and when more stock is coming. We also add returned items back to our webshop daily so we would advise you to check out our webshop regularly. Please note that we do not restock SALE items.

Ps. Act quickly when you find your faves! Our items are limited edition only and some styles may never be restocked again.

Our items are hand-made so production times are a bit longer. But we do try to get your faves back in  stock as fast as possible. You can email us info@hallaxhalla.com with the name and size of the item and we’ll let you know when your fave item is back in stock again!

You may find our care guide here.

Of course you can! Please book an appointment via info@hallaxhalla.com. We offer a personal shopping service during business hours so you can come try and purchase your faves.

We have various shipping options, so you can choose the perfect option for you. Please allow us 1-2 business days to process your order before we're able to ship it out to you. 

  • Posti Economy (4-10 business days, No tracking code): 3,99€
  • Posti Express (1-3 business days, Inc. Tracking code): 6,00€
  • DHL Express Finland (1-2 business days, inc. Tracking code): 12,00€
  • DHL Express International (1-2 business days, inc. Tracking code) 14,00-22,00€

Below is our comprehensive list of different shipping costs

Country Shipping cost
Argentina 22,00 €
Australia 22,00 €
Austria 16,00 €
Belgium 16,00 €
Bulgaria 16,00 €
Canada 22,00 €
Chile 22,00 €
China 22,00 €
Croatia 16,00 €
Cyprus 16,00 €
Denmark 14,00 €
Estonia 14,00 €
Finland 3,99 / 6,00 / 12,00 €
France 16,00 €
Germany 16,00 €
Greece 16,00 €
Hong Kong 22,00 €
Iceland 14,00 €
Ireland 16,00 €
Israel 22,00 €
Italy 16,00 €
Japan 22,00 €
Luxembourg 16,00 €
Malaysia 22,00 €
Malta 16,00 €
Malta 22,00 €
Mexico 22,00 €
Monaco 16,00 €
Montenegro 16,00 €
Netherlands 16,00 €
New Zealand 22,00 €
Norway 14,00 €
Philippines 22,00 €
Poland 16,00 €
Portugal 16,00 €
Puerto Rico 22,00 €
Qatar 22,00 €
Singapore 22,00 €
Slovakia 16,00 €
Slovenia 16,00 €
South Korea 22,00 €
Spain 16,00 €
Switzerland 16,00 €
United Arab Emirates 22,00 €
United Kingdom Minimum order 150€ / Free Shipping
United States 22,00 €

Yes! We do ship internationally. You will see a more detailed representation of the locations and shipping costs upon checkout.

If your country is not listed please contact us at info@hallaxhalla.com.

The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. Halla Halla will not reimburse payments made for such.

Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire your local customs office first.

Tracking codes are available for these shipping options: Express shipping and DHL Express.

Yes! We currently offer FREE EXPRESS WORLDWIDE shipping for all orders over 150 EUR (after discounts).

First, go to your cart and click view basket. Once you reach the basket page, you will see a coupon code field on the left hand side of the page. Enter your code there and hit apply coupon to see the price drop reflected.

Once you place an order, you will automatically receive an order confirmation email. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another email with shipping information.

Please note: for International shipments shipping status and tracking code will be sent by DHL.

The order confirmation arrives directly to the email address you provided during the order process. Please verify that your email was entered correctly and check the different folders in your email inbox, including junk and spam folders. 

If you are still unable to find your order confirmation email, please contact info@hallaxhalla.com.


If you think you gave us the wrong email address, please do email us at info@hallaxhalla.com and we will update your email address to the correct one.

Kindly contact us at info@hallaxhalla.com as soon as possible. We will gladly change your shipping information for as long as your item has not yet been shipped. 

We are not responsible for any delays brought by this.

Our team is fast at processing orders so if you do change your mind contact us as soon as possible at info@hallaxhalla.com. If the item has not been shipped we are more than happy to assist you with changing or cancelling your order.

Returns within the EU will be refunded shipping charges that have been made upon the purchase. If the customer has specifically requested non-standard delivery such as express delivery we will refund our standard delivery cost. Returns must be made within 14 days and please note that we do not return shipping costs for partial returns. 

Example: Customer ordered with Domestic Express delivery (non-standard delivery) so upon return will be refunded Economy shipping cost 3,99€. We do not refund shipping costs for returns outside the EU.

We offer a variety of payment options. We accept online bank transfers and credit cards through our integrated Paytrail Payment & PayPal. 

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Choose this for Online Bank Transfer, Credit Cards & Paypal.

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology trusted by webshopsAll of our payment transactions go through an external payment service such as Paytrail and PayPal. Credit card information is not processed through our online store. We collect only the information necessary for the customer's order at Checkout, and we treat customer order information confidentially, and we do not use any personal information for marketing purposes.

First of all, our apologies! In these cases, please try the following:

  1.  Contact your issuing bank as they may be blocking the transaction. Some banks prohibit international transaction or your limit may be insufficient.
  2. There may be issues with the volume of transactions or your connection. Kindly try again after some time.
  3. Try another payment provider or another browser.
  4. Wait for the payment service provider to re-direct back to our shop.

If you do not wish to do this and/or continue to have any issues, please send us an email at   info@hallaxhalla.com and we can assist you.

Yes, though we process all exchanges as returns. After filling the return form and receiving our confirmation email you can order a new item from our webshop using a free shipping code. Please visit this page to start an exchange or return. 

Sure hun, make sure the size you want is available in our webshop and fill in the return form. After you have received our return confirmation email you can order a new item from our webshop using the free shipping code. Ship the returned item to us by following the instructions in the return confirmation email.

  1. Fill in the 3-step return online form here
  2. After clicking “complete and send” on the return form you will receive a return confirmation email. 
  3. Send the unworn and undamaged item(s) to the address in the confirmation email and remember to write your order number and full name on the envelope.

Please note: Customers are responsible for return shipping costs for exchanges and returns.

No, you only need to return the items you wish to return.

We accept returns requested within 14 days from the date you receive your order. Returns requested outside of this period will not be accepted.

In order for us to approve your return, the order/items must meet the following conditions:

 

  1. Item(s) must be returned within 14 days from the date you receive your order.
  2. Item(s) must be unworn and undamaged. Washing or altering the item(s) in any way is considered damaging it. When fitting your item, we'd suggest wearing it over other pieces of clothing to avoid stains and damages.
  3. Item(s) must be returned in original condition, complete with its hang tag, size tag and hygiene sticker.

Yes! All items purchases on our webstore have a full 14-day return/exchange policy and that includes items that are on sale.

Sure hun! Please email us  info@hallaxhalla.com and we’ll give you instructions how to do it! Returns to our warehouse can be made any time of the day.

Please verify the following first: 

  1. Did you fill out your order number without the # sign?
  2. Is your email address correct on the order form?
  3. Are you outside of the 14-day exchange/return window?

If you purchased the item(s) with a giftcard, please contact returns@hallaxhalla.com to get more info.

If you are still unable to fill-out the return form, please send an email to returns@hallaxhalla.com with your return information.

We do not need your bank account number as all returns are processed through our payment service provider Paytrail. When we receive your return shipment and have processed your return, you will receive a separate email confirmation.

Returns within the EU will be refunded shipping charges that have been made upon the purchase. If the customer has specifically requested non-standard delivery such as express delivery we will refund our standard delivery cost. Returns must be made within 14 days and please note that we do not return shipping costs for partial returns. 

 

Example: Customer ordered with Domestic Express delivery (non-standard delivery) so upon return will be refunded Economy shipping cost 3,99€. 

We do not refund shipping costs for returns outside the EU

This is completely ok, we are happy to cancel your return hun. Please send us an email to returns@hallaxhalla.com to cancel your return form. You will receive an e-mail confirmation that won’t require a response.

Items purchased in the Summer Shop do not have a return/exchange policy as you are able to try on the items at the store before purchasing them.

You will receive an email when your return is received and your refund has been processed.

Returns can take up to 14 business days to arrive to us, depending on the shipping method you choose. We will process your return 1-2 business days after we receive it.

Our apologies! While we hope this never happens, if you do receive an incorrectly sized item or immediately find a manufacturing fault, please contact us at info@hallaxhalla.com and we will help resolve your issue as fast as we can.

All of our items are inspected before being shipped to ensure that they are the highest quality.  In the unlikely event that the item you ordered is faulty, contact us info@hallaxhalla.com within 14 days from receiving the item. Please include your order number and images showing the faulty/damaged item.  We'll sort out the problem quickly. We are not liable for any damages caused by mishandling, and normal wear and tear.

Did not find an answer?

You can always contact us for more information!

For general questions

info@hallaxhalla.com

For returns & exchanges

returns@hallaxhalla.com

For collaborations

collabs@hallaxhalla.com

You can find our size guide here. Do note that this is just a general size guide and we're still in the process of creating a more comprehensive size guide for you huns!

The measurements in our size guide are estimates. If you want more personal sizing suggestions, please don't hesitate to contact us at info@hallaxhalla.com with your measurements so we can give you more accurate sizing recommendations.

Of course you can hun! As long as you comply with our requirements, which can be found in detail here, we'll gladly process your return. If you need more information regarding the sizes, please don't hesitate to contact us at info@hallaxhalla.com with your measurements so we can give you more accurate sizing recommendations.

 

Return requirements in a nuthsell:

  1. Item(s) must be returned within 14 days from the date you receive your order.
  2. Item(s) must be unworn and undamaged. Washing or altering the item(s) in any way is considered damaging it. When fitting your item, we'd suggest wearing it over other pieces of clothing to avoid stains and damages.
  3. Item(s) must be returned in original condition, complete with its hang tag, size tag and hygiene sticker.

If you are planning on using the swimwear for active use, then we recommend the tighter fit as the swimwear will stretch. However, if you are planning on using it more for relaxation then the larger size is a better option.

Sure hun! Please don't hesitate to contact us at info@hallaxhalla.com with your measurements /  clothing size you usually go for,  so we can give you personal sizing recommendations.

If the item is a bit snug / tight, the material will stretch after using it a few times. The material of our swimwear is made to hug you in all the right places. Our items are made for an active lifestyle which is why they feel snug to begin with and stretch a little bit when used but keeping their original form. We recommend a tight fit in our swimwear.

Absolutely hun! All of our bikinis are sold as separate tops and bottoms. Create your own look! Check out our Mix and Match Maker for inspiration here.

Yes hun! Book a personal shopping appointment at info@hallaxhalla.com and you can come try on all your faves at our Helsinki warehouse.

Please email us info@hallaxhalla.com with the name of the item and size that you are interested in and we can let you know if and when more stock is coming. We also add returned items back to our webshop daily so we would advise you to check out our webshop regularly. Please note that we do not restock SALE items.

Ps. Act quickly when you find your faves! Our items are limited edition only and some styles may never be restocked again.

Our items are hand-made so production times are a bit longer. But we do try to get your faves back in  stock as fast as possible. You can email us info@hallaxhalla.com with the name and size of the item and we’ll let you know when your fave item is back in stock again!

You may find our care guide here.

Of course you can! Please book an appointment via info@hallaxhalla.com. We offer a personal shopping service during business hours so you can come try and purchase your faves.

We have various shipping options, so you can choose the perfect option for you. Please allow us 1-2 business days to process your order before we're able to ship it out to you. 

  • Posti Economy (4-10 business days, No tracking code): 3,99€
  • Posti Express (1-3 business days, Inc. Tracking code): 6,00€
  • DHL Express Finland (1-2 business days, inc. Tracking code): 12,00€
  • DHL Express International (1-2 business days, inc. Tracking code) 14,00-22,00€

Below is our comprehensive list of different shipping costs

Country Shipping cost
Argentina 22,00 €
Australia 22,00 €
Austria 16,00 €
Belgium 16,00 €
Bulgaria 16,00 €
Canada 22,00 €
Chile 22,00 €
China 22,00 €
Croatia 16,00 €
Cyprus 16,00 €
Denmark 14,00 €
Estonia 14,00 €
Finland 3,99 / 6,00 / 12,00 €
France 16,00 €
Germany 16,00 €
Greece 16,00 €
Hong Kong 22,00 €
Iceland 14,00 €
Ireland 16,00 €
Israel 22,00 €
Italy 16,00 €
Japan 22,00 €
Luxembourg 16,00 €
Malaysia 22,00 €
Malta 16,00 €
Malta 22,00 €
Mexico 22,00 €
Monaco 16,00 €
Montenegro 16,00 €
Netherlands 16,00 €
New Zealand 22,00 €
Norway 14,00 €
Philippines 22,00 €
Poland 16,00 €
Portugal 16,00 €
Puerto Rico 22,00 €
Qatar 22,00 €
Singapore 22,00 €
Slovakia 16,00 €
Slovenia 16,00 €
South Korea 22,00 €
Spain 16,00 €
Switzerland 16,00 €
United Arab Emirates 22,00 €
United Kingdom Minimum order 150€ / Free Shipping
United States 22,00 €

Yes! We do ship internationally. You will see a more detailed representation of the locations and shipping costs upon checkout.

If your country is not listed please contact us at info@hallaxhalla.com.

The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. Halla Halla will not reimburse payments made for such.

Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire your local customs office first.

Tracking codes are available for these shipping options: Express shipping and DHL Express.

Yes! We currently offer FREE EXPRESS WORLDWIDE shipping for all orders over 150 EUR (after discounts).

First, go to your cart and click view basket. Once you reach the basket page, you will see a coupon code field on the left hand side of the page. Enter your code there and hit apply coupon to see the price drop reflected.

Once you place an order, you will automatically receive an order confirmation email. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another email with shipping information.

Please note: for International shipments shipping status and tracking code will be sent by DHL.

The order confirmation arrives directly to the email address you provided during the order process. Please verify that your email was entered correctly and check the different folders in your email inbox, including junk and spam folders. 

If you are still unable to find your order confirmation email, please contact info@hallaxhalla.com.


If you think you gave us the wrong email address, please do email us at info@hallaxhalla.com and we will update your email address to the correct one.

Kindly contact us at info@hallaxhalla.com as soon as possible. We will gladly change your shipping information for as long as your item has not yet been shipped. 

We are not responsible for any delays brought by this.

Our team is fast at processing orders so if you do change your mind contact us as soon as possible at info@hallaxhalla.com. If the item has not been shipped we are more than happy to assist you with changing or cancelling your order.

Returns within the EU will be refunded shipping charges that have been made upon the purchase. If the customer has specifically requested non-standard delivery such as express delivery we will refund our standard delivery cost. Returns must be made within 14 days and please note that we do not return shipping costs for partial returns. 

Example: Customer ordered with Domestic Express delivery (non-standard delivery) so upon return will be refunded Economy shipping cost 3,99€. We do not refund shipping costs for returns outside the EU.

We offer a variety of payment options. We accept online bank transfers and credit cards through our integrated Paytrail Payment & PayPal. 

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Choose this for Online Bank Transfer, Credit Cards & Paypal.

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology trusted by webshopsAll of our payment transactions go through an external payment service such as Paytrail and PayPal. Credit card information is not processed through our online store. We collect only the information necessary for the customer's order at Checkout, and we treat customer order information confidentially, and we do not use any personal information for marketing purposes.

First of all, our apologies! In these cases, please try the following:

  1.  Contact your issuing bank as they may be blocking the transaction. Some banks prohibit international transaction or your limit may be insufficient.
  2. There may be issues with the volume of transactions or your connection. Kindly try again after some time.
  3. Try another payment provider or another browser.
  4. Wait for the payment service provider to re-direct back to our shop.

If you do not wish to do this and/or continue to have any issues, please send us an email at   info@hallaxhalla.com and we can assist you.

Yes, though we process all exchanges as returns. After filling the return form and receiving our confirmation email you can order a new item from our webshop using a free shipping code. Please visit this page to start an exchange or return. 

Sure hun, make sure the size you want is available in our webshop and fill in the return form. After you have received our return confirmation email you can order a new item from our webshop using the free shipping code. Ship the returned item to us by following the instructions in the return confirmation email.

  1. Fill in the 3-step return online form here
  2. After clicking “complete and send” on the return form you will receive a return confirmation email. 
  3. Send the unworn and undamaged item(s) to the address in the confirmation email and remember to write your order number and full name on the envelope.

Please note: Customers are responsible for return shipping costs for exchanges and returns.

No, you only need to return the items you wish to return.

We accept returns requested within 14 days from the date you receive your order. Returns requested outside of this period will not be accepted.

In order for us to approve your return, the order/items must meet the following conditions:

 

  1. Item(s) must be returned within 14 days from the date you receive your order.
  2. Item(s) must be unworn and undamaged. Washing or altering the item(s) in any way is considered damaging it. When fitting your item, we'd suggest wearing it over other pieces of clothing to avoid stains and damages.
  3. Item(s) must be returned in original condition, complete with its hang tag, size tag and hygiene sticker.

Yes! All items purchases on our webstore have a full 14-day return/exchange policy and that includes items that are on sale.

Sure hun! Please email us  info@hallaxhalla.com and we’ll give you instructions how to do it! Returns to our warehouse can be made any time of the day.

Please verify the following first: 

  1. Did you fill out your order number without the # sign?
  2. Is your email address correct on the order form?
  3. Are you outside of the 14-day exchange/return window?

If you purchased the item(s) with a giftcard, please contact returns@hallaxhalla.com to get more info.

If you are still unable to fill-out the return form, please send an email to returns@hallaxhalla.com with your return information.

We do not need your bank account number as all returns are processed through our payment service provider Paytrail. When we receive your return shipment and have processed your return, you will receive a separate email confirmation.

Returns within the EU will be refunded shipping charges that have been made upon the purchase. If the customer has specifically requested non-standard delivery such as express delivery we will refund our standard delivery cost. Returns must be made within 14 days and please note that we do not return shipping costs for partial returns. 

 

Example: Customer ordered with Domestic Express delivery (non-standard delivery) so upon return will be refunded Economy shipping cost 3,99€. 

We do not refund shipping costs for returns outside the EU

This is completely ok, we are happy to cancel your return hun. Please send us an email to returns@hallaxhalla.com to cancel your return form. You will receive an e-mail confirmation that won’t require a response.

Items purchased in the Summer Shop do not have a return/exchange policy as you are able to try on the items at the store before purchasing them.

You will receive an email when your return is received and your refund has been processed.

Returns can take up to 14 business days to arrive to us, depending on the shipping method you choose. We will process your return 1-2 business days after we receive it.

Our apologies! While we hope this never happens, if you do receive an incorrectly sized item or immediately find a manufacturing fault, please contact us at info@hallaxhalla.com and we will help resolve your issue as fast as we can.

All of our items are inspected before being shipped to ensure that they are the highest quality.  In the unlikely event that the item you ordered is faulty, contact us info@hallaxhalla.com within 14 days from receiving the item. Please include your order number and images showing the faulty/damaged item.  We'll sort out the problem quickly. We are not liable for any damages caused by mishandling, and normal wear and tear.

Yes - please visit this page to start a exchange or return.

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Returns within the EU will be refunded shipping charges that have been made upon the purchase. If the customer has specifically requested non-standard delivery such as express delivery we will refund our standard delivery cost. Returns must be made within 14 days and please note that we do not return shipping costs for partial returns. 

 

Example: Customer ordered with Domestic Express delivery (non-standard delivery) so upon return will be refunded Economy shipping cost 3,99€. 

We do not refund shipping costs for returns outside the EU